FAQS

FAQs

Q: Are the headphones and earbuds brand new?
A: All products are professionally renewed. They are thoroughly tested, cleaned, and restored to deliver high-quality performance at a more affordable price.

Q: Do your products come with a warranty?
A: Yes. Every item is backed by our quality guarantee, with free returns available within 30 days if you are not satisfied.

Q: How long does delivery take?
A: Free standard delivery usually arrives within 3–5 business days. Expedited options are also available at checkout.

Q: Are your products compatible with both Apple and Android devices?
A: Yes. Most Apple, Beats, and Bose headphones and earbuds work seamlessly with both Apple and Android smartphones, tablets, and laptops.

Q: Is checkout secure?
A: Absolutely. We use industry-leading encryption to protect your payment and personal information.

Technical Problems

Pairing or Connectivity Issues

• Make sure Bluetooth is turned on for your device.

• Place the headphones or earbuds back in their case, then try reconnecting.

• If problems continue, reset the device following the included instructions.

Charging Issues

• Check that you are using the correct charging cable and adapter.

• Ensure the charging contacts are clean and free of dust.

• Try a different outlet or USB port if charging does not start.

Audio Quality Concerns

• Confirm the headphones are securely connected via Bluetooth.

• Check your device’s volume and audio settings.

• Restart both the headphones and your device to refresh the connection.

Still need help?
Contact our support team at hello@gbmarket.com for personalized troubleshooting.