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Effective Date: 2024-01-01
Company: Gbuyback
At Gbuyback, customer satisfaction is very important to us. If you are not fully happy with your purchase, we offer a clear and fair return and refund process. Please read the details below.
Returns must be requested within [14 or 30 days, choose one] from the date of delivery.
Items must be in the same condition as received, with all accessories and packaging (if applicable).
Products showing excessive wear, physical damage, or unauthorized modifications may not be eligible for return.
Clearance or “Final Sale” items are non-returnable unless defective.
Contact our customer support team at [Insert Email] to request a return authorization.
Provide your order number and reason for return.
Once approved, you will receive return instructions and the shipping address.
Ship the item back within the specified timeframe.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are generally non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, defective product).
If you receive a defective or incorrect product, we are happy to offer a replacement at no additional cost.
Exchanges are subject to product availability.
If your item arrives damaged or not functioning properly, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement, exchange, or refund depending on the situation.
If you have questions about our Return & Refund Policy, please contact us:
Gbuyback
Email: hello@gbuyback.com
Address:
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