Privacy Policy

Privacy Policy

Effective Date: September 1, 2025
Brand Name: CYCLETONES
Legal Entity Name: GRAND PROSPEROUS TELECOM INC
Legal Address: 2422 MARSH LN UNIT K29, CARROLLTON, TX 75006
Customer Support Email: support@cycletones.com
Data Protection Officer (DPO) Email: hello@cycletones.com
Website: www.cycletones.com

1. Introduction

At CYCLETONES, operated by GRAND PROSPEROUS TELECOM INC, we value your privacy and are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR - EU), the California Consumer Privacy Act (CCPA - US), the Australian Privacy Act, and other relevant global standards.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make purchases, or interact with us.

2. Information We Collect

We may collect the following types of personal data when you use our services:

  • Identity Information: Name, email address, phone number.

  • Contact Information: Shipping and billing addresses.

  • Transaction Information: Order ID, purchased items, payment method, amount, and related transaction data (processed securely by third-party providers such as Stripe, PayPal, Shop Pay).

  • Usage Data: Browsing behavior, clicks, and interactions on our website.

  • Device Information: IP address, browser type, operating system, and device model.

  • Cookies & Tracking Data: Session cookies, analytics cookies, and advertising pixels (e.g., Facebook Pixel, Google Tag Manager).

👉 Note: We do not collect or process biometric data (such as fingerprints or facial recognition).

3. How We Use Your Information

We process your data for the following purposes:

  • To process and fulfill orders (name, address, phone number, transaction data).

  • To create and manage customer accounts.

  • To provide customer service and support.

  • To send order confirmations, shipping updates, and notifications.

  • To enable marketing communications and personalized offers (with your consent).

  • To conduct analytics and improve website performance (using Google Analytics, Hotjar, etc.).

  • To ensure fraud prevention, security, and compliance with laws.

4. Legal Basis for Processing (GDPR)

For customers in the European Union, we rely on the following legal grounds to process personal data:

  • Contractual necessity: To process and deliver your orders.

  • Legal obligation: To comply with accounting, tax, and consumer protection laws.

  • Legitimate interests: To improve our services, prevent fraud, and market our products.

  • Consent: For optional marketing communications and advertising tracking.

5. Your Rights

Depending on your jurisdiction, you have the following rights:

  • Access: Request a copy of your personal data we hold.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data (subject to legal retention obligations).

  • Withdrawal of Consent: Withdraw consent for marketing or cookies at any time.

  • Data Portability: Request transfer of your data in a machine-readable format (GDPR).

  • Opt-Out of Sale: California residents may opt out of the "sale" of their personal data (CCPA).

To exercise your rights, please contact us at: support@cycletones.com.

6. Data Sharing with Third Parties

We may share personal data with trusted third parties strictly for business operations:

  • Payment Processors: Stripe, PayPal, Shop Pay (we do not store card details).

  • Shipping Providers: USPS, UPS, FedEx (for delivery purposes).

  • Advertising Platforms: Facebook Ads, Google Ads (for targeted marketing).

  • Analytics Providers: Google Analytics, Hotjar (to improve site performance).

We do not sell your personal data to third parties.

7. Data Storage & Security

  • Storage Location: All customer data is stored securely on servers located in the United States.

  • Retention Period:

    • Customer account data: 3 years after last activity.

    • Transaction records: 5 years (to comply with tax and legal requirements).

  • Security Measures: We use HTTPS encryption, secure servers, access controls, and audit logs to protect your data.

8. Cookies & Tracking Technologies

  • We use cookies and similar technologies to improve site functionality, remember preferences, analyze performance, and deliver personalized ads.

  • Advertising and tracking tools may include Facebook Pixel and Google Tag Manager.

  • You can manage or disable cookies at any time through our Cookie Settings button available on the website.

9. International Data Transfers

Currently, we do not transfer personal data outside of the United States.

If international transfers become necessary, we will ensure compliance with GDPR standard contractual clauses (SCCs) or other legal safeguards.

10. Children’s Privacy

Our services are not directed toward children under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations. Updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

📧 Customer Support Email: support@cycletones.com
📧 Data Protection Officer Email: hello@cycletones.com
📍 Address: 2422 MARSH LN UNIT K29 CARROLLTON, TX 75006
📞 Phone (US): +1 (469) 315-7225