Find answers to the most common questions about our renewed headphones and earbuds. From shipping and returns to compatibility and product care, our FAQs are here to make your shopping experience simple and stress-free.
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Need Help?
Still have questions or running into an issue? Our support team is ready to help with product setup, troubleshooting, or order concerns. Reach out anytime at hello@cycletones.com and we’ll get you taken care of quickly.
FAQS
Q: What condition are Cycletones devices in?
All Cycletones devices are Certified Pre-Owned and graded by condition—Premium, Excellent, Good, or Fair—so you always know what to expect. Every device is cleaned, tested, and fully functional, no matter the grade.
Q: Do your products come with a warranty?
A: Yes. Every item is backed by our quality guarantee, with free returns available within 30 days if you are not satisfied.
Q: How long does delivery take?
A: Free standard delivery usually arrives within 3–5 business days. Expedited options are also available at checkout.
Q: Are your products compatible with both Apple and Android devices?
A: Yes. Most Apple, Beats, and Bose headphones and earbuds work seamlessly with both Apple and Android smartphones, tablets, and laptops.
Q: Is checkout secure?
A: Absolutely. We use industry-leading encryption to protect your payment and personal information.
Q: What if I’m not happy with my order?
No worries—we’ve got you. Every Cycletones order comes with a 30-day “Love it or Return it” guarantee. If you’re not fully satisfied, send it back for a refund or exchange.
Q: Are Cycletones devices original and authentic?
Yes. We only sell 100% authentic Apple, Bose, Samsung, and other major brand products. No clones, no knockoffs—ever.
Q: How are the conditions define?
A: Acceptable: May have scratches that are visible upon close inspection. They do not impact functionality.
Good: Light scratches that are only visible from a 12-inch distance. They do not impact functionality.
Excellent: Minor scratches and signs of wear on body. Invisible from a 12-inch distance.
Premium: Minimal to no scratches all over. Like-new look & feel.
Technical Problems
Pairing or Connectivity Issues
Make sure Bluetooth is turned on for your device.Place the headphones or earbuds back in their case, then try reconnecting.If problems continue, reset the device following the included instructions.
Charging Issues
Check that you are using the correct charging cable and adapter.Ensure the charging contacts are clean and free of dust.Try a different outlet or USB port if charging does not start.
Audio Quality Concerns
Confirm the headphones are securely connected via Bluetooth.Check your device’s volume and audio settings.Restart both the headphones and your device to refresh the connection.
Still need help?
Contact our support team at hello@cycletones.com for personalized troubleshooting.
